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Home > Press Release > 2006
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salestar™ strengthens their client services team with the addition of a dedicated account manager and client service liaison officer
December 2006
salestar™ connect, providers of specialist software and business solutions for the mobile phone industry, are delighted to announce the arrival of two new members of staff. Mike Leuner as a dedicated account manager and Helen Whitaker as the new client service liaison officer.
 Mike and Helen join salestar™ connect at a very busy and exciting time, salestar™ connect is currently promoting their new and revolutionary web-based software which includes salestar™ connect, d-point and t-point. The salestar™ connect platform will offer a solid business solution, irrespective of the number of sites, sales channels, connections and/or added value services a solution to suit the individual mobile phone business requirements.
Deen Ossman said ‘Mike and Helen’s knowledge and expertise in client services will compliment and work alongside the very strong technical support department that salestar™ connect has already in place, which includes helpdesk, software installation and training, together they will provide a total care service for all our clients’.
Mike will build upon salestar™ connect'sstrong technology delivery culture and establish strong and lasting business working relationships with all our clients. He will work closely with existing clients on a customised personal plan that will meet their individual objectives and try to deliver services that will go beyond their expectations. Mike will always work hard on his client’s behalf to get the best deal for them at all times.
 Helen will be responsible for all communications with clients be it salestar™ connect’s press activities including writing press releases, liaising with journalists and running cooperate events to educate the clients on how salestar™ connect’s software will provide them real benefits. Helen’s friendly and personal touch will be a big hit with clients. She is very calm and will deal with all inquiries small or big in the first instance and make sure all issues are resolved in a timely manner.
Mike, a law graduate joins salestar™ connect from the Careers Development Group. Mike was a corporate hospitality assistant manager for Mizuho International and worked as a corporate hospitality coordinator for Into the Wild too.
Helen is a history graduate and joins salestar™ connect from the Institution of Engineering and Technology. Helen was a public relations assistant for a number of public relations agencies including Republic PR, Ketchum, Darwall Smith Associates Ltd, Abstruse Space and the charity I CAN.
Notes to editors:
salestar™ connect is the market leader in providing specialist information, technology and business software solutions to mobile phone businesses, and currently serving over 3000 users. salestar™ connect has a broad base of clients, in the UK, Jordan, India, Spain, and Ireland from the small single retail site, B2B and call centre dealers to large multi retail sites, and distributors.
Photos are available on request.
All press enquiries to:
Michael Anslem: Director of Marketing, salestar™ connect.
020 8875 0111
michael@salestar.co.uk
Deen Ossman: Managing Director, salestar™ connect
020 8875 0111
deen@salestar.co.uk
Or visit:
www.salestar.co.uk
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Exclusive offer for unity® partners
Jul 2006
Publication in Hugh Symons Spring 2006 unity® magazine
Exclusive deal for unity® dealers
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| Hugh Symons Communications and syntros have been working hard together in a Joint Venture to deliver our unity® partners an EXCLUSIVE benefit. |
Some of you may have seen the syntros team at the unity® seminar back in March. They were promoting the benefits of the salestar™ connect software, which has been designed specifically for the cellular channel, to track stock, calculate commissions, complete over the counter transactions and to assist in the smooth running of any mobile phone business.
Having taken on board comments from our unity® partners we think we have a unique benefit for you, that will not only save you money but enhance your current working experience.
| So, what is salestar™ connect? |
salestar™ connect is a brand new suite of software solutions, launched by syntros this year. It offers your mobile phone business, irrespective of size, number of stores, sales channel, connections levels and/or added value services, a solution that will suite your requirements. The salestar™ click&go software is a quick and simple plug and play ‘entry level’ software with its only requirement being an internet connection.
| Why is salestar™ connect different? |
salestar™ connect is the most advanced but simple to use in-store system available, within the cellular arena. It is more user friendly and easy to set-up than other products and has significantly advanced since the original syntros integrator system, with over £2 million pounds worth of investment. Its specialist features include:
- D-POINT
salestar™ connect can provide a single point to download critical data required for day to day trading. This includes monthly price books and product information. Hugh Symons and syntros are able to provide you with all the pricing and commission information you will need instantly, with information being updated as and when it
changes via a clever source called ‘D-POINT’. This will ensure your sales are processed with accurate pricing information. This is a major benefit of utilising salestar™ connect as it means that you don’t have to update your systems every month - we will do it for you!
- T-POINT
T-Point offers one point to close all your deals, whether they are network connections, services, insurance providers or any other third party such as content providers.
- CHOICE
Specialist modules are available dependent on your business type. E.g. Retail, B2B sales or call centre set-up. They all plug into the same platform but you can select the module that best supports your business requirements.
- WEB-BASED
Having a web-based platform provides true flexibility to make sales anywhere, anytime, with the ability to access all necessary management controls in real-time. For example, reports, purchasing and set-up.
| Why is salestar™ connect different? |
The new, web-based salestar™ connect solution offers you many unique benefits that cannot be obtained from other specialist software providers. Here are just a few examples:
- Pricing updates
Hugh Symons Communications price book information, including commissions and stock will automatically appear on your system, so you are ready to trade immediately. This will be done via ‘DPOINT ’, hosted and populated at HSC. This alone will save you time and money as you wont have to update your systems - We will!
- Specialist Tracking
The salestar™ connect software will track all your products and will hold IMEI information as well as Serial numbers and Mobile Phone numbers. Everything is contained in one place and is easily accessible. Simply book-in your stock via a bar code scanner and the software will ensure you can track the stock and connections
easily.
- Sales Tools
salestar™ can also help staff to ‘add-on’ sales, with prompts at point of purchase for things such as insurance. Other items can be added dependent on your product portfolio, encouraging staff to increase profits and revenues.
- Accurate commissions reconciliation
Because pricing information is automatically updated, commissions received should instantly match. This will decrease commissions queries and reduce the risk of human error.
- Staff support, motivation & performance
Support your sales team with ‘deal’ boards, providing relevant information such as commissions earned, profits available and tariff comparisons, guiding them to promote higher margin combinations. You can also analyse performance, which can help to illustrate staff training needs as well as giving you the opportunity to set sales targets which can be monitored throughout the month.
- Real-Time Business Management
To ensure that you never run out of stock you can set alerts on your system, prompting you to reorder low-stock lines. You can also set alerts if sales performance drops below standard levels, assisting you with planning and marketing activity when required.
| How simple is salestar™ click&go to set-up? |
To set-up salestar™ click&go is easy, simply plug in the CD and download the software. Then call syntros on 0208 875 0111 to obtain your license key. Once you have installed the software using a ‘wizard’ you can then simply click’&’go!
There are no delays in getting started, no waiting for engineers to visit site, as no additional hardware is required to utilise salestar™ click&go. Not only does this make it very simple to get started but also means you don’t have to spend money on servers or hardware. All you need is a PC, Internet connection and Windows XP Office or Professional. It can all be set-up over the web in no time at all and maintained like a ‘Hotmail’ account eliminating all IT
headaches!
What’s the unity s the unity®® of offer?
We are offering you the opportunity to try salestar™ click&go software FREE of charge for 3 months! This also includes any training required and on-going support in using the application.
If you like what you see, which we are confident that you will, and want to continue using the software then we have negotiated special pricing rates for you on an ongoing basis, so the benefit can be yours for the duration of your unity® status. The time-saving of having such a stable, reliable and flexible system means that even with a small monthly fee you are still saving huge costs to your business. The average estimated saving per site using the salestar™ connect software is around £4,000 per annum. Something not be be ignored.
In trying the software there is no risk or cost attached for you, only the benefit of having an amazing system in your store which will help you run your business day to day. |
| How simple is salestar™ click&go to set-up? |
The salestar™ connect roadmap includes plans for online credit checking with the networks, via ‘T-POINT’ to ensure seamless transactions at the click of a button. This will also include chip and pin technology making trading even more simplistic.
Any new requests made by dealers will be investigated and in turn integrated into the salestar™ connect system. With this platform anything is possible so that you can determine where you want to be, free of any restrictions from your software system.
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Case Study ...
“I was immediately impressed with how user friendly salestar™ Click and Go is and how quick it was to get up and running. In a matter of minutes I had set up all the users and sites and had downloaded
the software from the web. There was very little hassle converting all the data over from my old system as this was all provided and downloadable from d-point where all up to date supplier information is stored.’ |
The sales process is extremely easy to use with the deal board letting sales staff focus on profitable tariff and handset combinations. A connection
wizard guides you step by step through a sale so that you do not miss anything out. I really wanted to add value to my business so having an insurance provider integrated with the system let me increase my ARPU by £20 and consequently my gross profit
without any extra effort. ‘
Using salestar™ Click and Go is a hassle free experience with no lead times to get up and
running, nor any installation costs. Next to no training is required to complete a sale, and there is always someone to take your call if you need a little help along the way. What is more is I now have complete control of my business and can access all my reports and purchase orders and I can process and monitor sales down to the individual user connection anywhere anytime.”
‘A Yorkshire Mobile Phone Business’ |
If you would like to know more about how you can benefit from the syntros product then please call:
0208 875 0111
Don’t forget to quote ref: unity to gain your special discounted pricing rates! |
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salestar™ connect works in partnership with hugh symons
Apr 2006
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Do you want to increase profits and reduce work load?
salestar™ connect is the market leader in providing specialist management software to mobile phone businesses and has been building a relationship with Hugh Symons over recent years. Currently serving over 3000 users and having been in the mobile phone industry for nearly ten years, salestar™ connect works very closely with customers, which includes many unity® partners, and provides solutions to meet their requirements.
When salestar™ connect first started providing software solutions there was a massive demand in the retail sector. As the market evolved and businesses diversified, dealers started searching for other profitable sales channels such as call centers and B2B sales. syntros software moved with these market changes to satisfy their customer's requirements, and now provides solutions from the small single retail site to B2B and call centre dealers.
Keeping up to date with the advances in technology allows salestar™ connect to continually improve the benefits on offer to unity® partners. The core IMEI and phone number tracking functions alone can save the average dealer over £4000 each year per site. A web-based platform will be released that gives many added benefits including flexibility and scalability without compromising functionality. Management can control sales, commissions, gross profit, stock levels and purchasing, and staff performance over the web from anywhere in the world in real-time to the second. |
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As well as this, salestar™ connect is working very closely with Hugh Symons to allow unity® partners to benefit from downloading the Hugh Symon's price book from a centralized source. Product and tariff information will be automatically downloaded onto unity® partners' systems eradicating the headache and time spent on tariff and handset updates and promotions monthly. This could allow savings of over £1500 each years per site.
As well as this unity® partners do not need to worry any more about faulty commission queries; commission values can now be published by Hugh Symons themselves and updated automatically through salestar™ software. The relationship between salestar™ connect and Hugh Symons and the Carphone Warehouse is further trying to provide online registration and credit checking. This will eliminate some of the work load for unity® partners, and will further streamline business.
Ongoing development and enhancement to syntros software will increase profits and add value to any business who utilizes the product. The strengthening relationship between Hugh Symons and salestar™ connect continues to be mutually beneficial ultimately benefiting all parties, especially YOU as a unity® partner who can gain special deal rates on syntros software
If you would like to know more about how you can benefit from the syntros product then please call:
0208 875 0111 Don't forget to quote ref: unity to gain your special discounted pricing rates!
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Marketing director charts his course
Mar 2006
PERSONALITY PROFILE
DECISION DAYS
MICHAEL CHARTS HIS COURSE
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Michael Anselm has built a career creating positive change in a controlled environment. The principles that work with intensive agriculture are equally relevant to being Sales and Marketing Director of salestar™ connect, the supplier of specialist software for mobile phone channels.
Michael Anselm inherited the entrepreneurial gene from his father but it took time to give it free expression. "He tried to steer me to a professional career and I spent three years at accountancy school in Switzerland but it just didn't trigger my creative switch.
"So then I studied architecture at Kingston Polytechnic. I've always been interested in the managed environment and in creating elegant solutions that satisfy form and function. After graduation I spent three years with Ward Associates on the design of the new Hammersmith underground station complex. But I concluded that the institutional atmosphere was not for me."
Chan ge was inspired by his degree thesis on hydroponics - growing plants on a sand or perlite substrate and applying nutrients via a water flow. "The technology was widely applied in WW2 but I wanted to do it differently. I started a company to develop a unique system for growing salad crops under glass, feeding them with a continuous heated water flow with no substrate. |
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An oil crisis at the time made it much more cost effective and the Government endorsed it through grant aid in 1979. You created organic crops in computer controlled laboratory conditions and could get print outs in London from glasshouses worldwide."
Anselm sold the company to Dunlop in 1981 and joined its agricultural division where he became General Manager. He bought the company back in 1983 to develop a totally sealed production process. "We had plants in Calgary and Newfoundland , and we automated the entire process. Pesticides and other chemical applications were eliminated. Safeway was a prime customer.
"But I had no family time. So I sold out again after six years to enjoy two gap years."
Batteries recharged, Anselm engaged in consultancy work. "I specialised in providing strategic marketing advice for high-tech projects in small companies and in niche divisions of multinationals." That list includes Motorola, LG Electronics, Reuters Health Information and Pricewaterhouse Coopers.
"I liked to get involved with companies where with a small team; I could make a positive difference. That led me in 2000 to salestar™ connect.
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salestar™ connect returns to unity seminar
Feb 2006
Everybody here at salestar™ connect is delighted that we have been invited back to participate in the Unity seminar for Hugh Symons Unity Dealers. The seminar last year proved to be absolutely successful and beneficial not only for syntros, but for Hugh Symons and all dealers present.
salestar™ connect is thankful to Hugh Symons for their cooperation, and in particular for the assistance of Sophie Vincent who has made this all possible. salestar™ connect has now got the chance to reciprocate this opportunity, and deliver new benefits to dealers who work with Hugh Symons, and add value to their businesses.
If you will be attending the seminar please come and find the salestar™ connect team to discuss any requirements you may have. We will also be offering a special promotion to dealers who are there on the day.
salestar™ connect invests in the future so that we can continue to provide the best solution for our dealers. We have made some new advancement to our software that will further increase the benefits we can give customers. Despite all these new functions, we would like to share with you just how much the core IMEI tracking function of our software can save you. From a survey carried out on three small dealer customers, we concluded that over £4000 per site is saved every year.
It gives salestar™ connect great confidence that we are still recognised for our provision of specialist software products. It is equally reassuring that Hugh Symons, having recently been purchased by Carphone Warehouse, has maintained its values that have let Unity succeed in the past.
We are especially excited that we not only have the opportunity to match the success of last years' seminar, but with new technology the ability to climb to new heights. |
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salestar™ connect customer service survey
Jan 2006
Recently a survey was carried out by salestar™ connect on customers as part of the new customer support program. The survey is one extremely effective way in which salestar™ connect can retrieve feedback about support services.
When asked to rate the level of services that customers were currently experiencing, more than 21% of salestar™ connect dealer customers said that they never called support. This was mainly due to the fact that they have used the software for a reasonable length of time. 60% of dealers said that the services were good and the rest said it needed to improve.
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 Other results from the survey show that 74% of customers that received the customer support and information email read it. From them 76% said that the email was useful and 95% said that the email was easy to navigate.
salestar™ connect would, however, like to increase the number of customers who receive the e-mail by acquiring the e-mail addresses of regular users and updating e-mail addresses that changed.
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