The solution ensures that you have all the necessary and specialist information and tools such as offers, real time calculation of GP margin per deal, credit checks and online connections via T-Point in place to close a mobile phone deal whilst the customer is still on the phone. It does not stop there, it goes on to provide a complete business solution to make sure your customer is delivered what is promised promptly and keep him informed of the progress of deliveries. Amongst other benefits the solution continuously in this process makes sure your organisation is running at an optimum efficiency level with regards to sales, stock control and replenishment, network commission paybacks and cash back management.
The solution can include
Overview of a typical workflow
Security & User Profiles
Alerts & KPIs
Multi Site, Multi Location
D-Point
Procurement with forecasting tools
Warehousing
Customer account management
Bespoke Customer Web Portal
T-Point
Sale Ledger
Cash Back & Kit Fund
Customers & Supplier returns, & exchanges with RA No.
Remote Management Reports
Automated Network Commission Reconciliation
Internal Message System
Bespoke Document Generator
API / Web Services to integrate to Independent Software Solutions
Configure the Finance & Sales GP margins for organisation
Configure sales screen to be Offer Driven (predefined deals with overrides) or 100% GP Driven or combination
Set Up Offers with pictures, promotion codes, on a product mix of phones, tariffs, cash back, and accessories bundles
Communicate offers to staff
Receive goods into stock
Transfer stock to and from sites / warehouses / suppliers
Check stock availability and discuss requirements with customers with the help of the Deal Offer Board
Capture customer information
Set up reminders for contract renewal dates
Close sales via a Connection & Sales Wizard
Up sell - insurance, content, accessories
Transfer to services team as provisional order or keep on hold
Confirm deal & get necessary internal approvals
Record Number Porting information
Credit check , CV2 & AVS
Scan or attach proofs via email
Map the correct tel. no., serial no. of the phones, and accessories - e.g. navigation equipment to end users
